📄 Client Agreement
Welcome
This agreement outlines the professional relationship, expectations, and policies to ensure a high-quality, results-driven experience.
Scheduling & Billing
All scheduling, billing, and payment processing are managed securely through Berry Street. Clients are responsible for maintaining an active payment method on file.
Private Pay Model
All services are offered on a private-pay basis. Insurance is not billed or accepted for independently sourced clients.
Payment Terms
Payment is due in full at the time of service or according to the agreed-upon program structure. By enrolling, you authorize charges to your payment method on file.
Coaching Scope
Services are focused on nutrition, behavior change, and lifestyle optimization. This is a collaborative process, and results are dependent on client participation and consistency.
Client Responsibility
Clients are expected to:
Attend sessions on time
Communicate openly and honestly
Follow through on agreed-upon strategies
Take ownership of their progress
Cancellation Policy
A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Late cancellations or missed appointments may be charged the full session fee.
Refund Policy
All services are non-refundable once rendered. Programs and packages are non-refundable unless otherwise specified in writing.
Communication Between Sessions
Reasonable support between sessions may be provided depending on the program. Boundaries around response time and availability will be communicated clearly.
Results Disclaimer
While many clients experience significant improvements, results are not guaranteed and vary based on individual factors and adherence.
Agreement
By engaging in services, you acknowledge and agree to the terms outlined above.